Shell99 believes online entertainment should bring enjoyment, not stress. We provide self-control tools, safe play guides, and full support to ensure every member plays within healthy and responsible limits.
Six key approaches we take to ensure a healthy and responsible gaming experience
Set daily, weekly, or monthly deposit limits based on what you can afford. shell99 lets you manage your gaming budget flexibly, directly from your account.
Manage how long you play by setting a session limit. Once the limit is reached, the Shell99 system will alert you or automatically end your session for your own wellbeing.
Members who feel they need a break can apply for a temporary or permanent self-exclusion. The account will be fully restricted for the chosen period with no further questions asked.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the system will automatically block any further wagering.
Use the Shell99 self-assessment form to evaluate your gambling habits. This assessment helps you identify early warning signs of a gambling problem before it escalates.
The shell99 member support team is available at any time. If you or someone you care about needs help with gaming habits, we are here to listen and guide you.
Responsible gaming is an approach that ensures online entertainment remains fun, controlled, and free from negative impact on your daily life. At shell99, we believe every member deserves a positive gaming experience — and that is only possible when gaming is done within healthy limits.
The concept of responsible gaming covers several key aspects: managing your time and money wisely, understanding that game outcomes are random and unpredictable, avoiding gambling when under emotional stress or serious financial difficulty, and knowing when to stop and seek help if needed.
Shell99 takes a proactive approach in this regard. We not only provide a technically secure entertainment platform, but also offer a range of tools and resources to help members actively manage their gaming habits. These include deposit limit controls, session time limits, loss limits, and a self-exclusion option that can be easily activated through your account.
We also understand that gambling problems are a real health issue that can have a serious impact on individuals and families. Shell99 is therefore committed to providing an environment that makes it easy for members to seek help when they need it, free from stigma or unnecessary barriers.
Recognising the early signs of a gambling problem is the most important first step. Some playing habits that seem harmless at the start can develop into more serious issues if left unchecked. Here are some warning signs you and your loved ones should watch out for:
Shell99 provides a comprehensive set of self-control tools, easily accessible directly from your account settings. These tools are designed to give you full control over your gaming experience without needing to contact customer support first:
Set the maximum deposit amount you can make within a 24-hour, 7-day, or 30-day period. This limit takes effect immediately and can be lowered at any time. To increase the limit, a 7-day waiting period applies to ensure your decision is deliberate and considered.
Choose a maximum playtime for each session. When the time limit is reached, you will receive an alert and the option to continue or end the session. This helps you avoid long, uncontrolled gaming sessions.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the shell99 system will automatically block any further betting until the limit period ends, regardless of whether you request to continue.
The self-exclusion option lets you block access to your shell99 account for a period of your choosing — from 1 week to indefinite. Once self-exclusion is activated, you will not be able to log in, make deposits, or play during that period, and shell99 will not send you any promotional communications.
If you only need a short break without closing your account entirely, a temporary break option ranging from 24 hours to 30 days is available. This gives you space to reflect without pressure, while keeping your account intact for the future.
Take a moment to answer the following questions honestly. This assessment is not an official medical test, but it is a useful guide to help you identify whether your gambling habits are within a healthy range:
Here is a set of practical tips recommended by Shell99 to help you enjoy a healthier and more controlled gaming experience every day:
Shell99 takes the restriction of platform access for individuals under 18 years of age very seriously. We implement multiple layers of protection to achieve this:
In addition to the support provided by shell99, there are various professional organisations offering specialised help for individuals facing gambling problems in Malaysia. We encourage members who need deeper support to reach out to:
The shell99 support team is ready to help you find the most suitable resources based on your needs. Reach us via live chat in the shell99 app anytime, 24 hours a day, 7 days a week.
Answers to the most frequently asked questions by Shell99 members
Shell99 is always by your side — not just as an entertainment platform, but as a partner who genuinely cares about your wellbeing. Use the self-control tools we provide, set limits that work for you, and enjoy the best gaming experience in a safe and controlled environment.