Shell99 Terms and Conditions – A Complete Guide for Malaysia Members

1 Eligibility and Account Registration

To register and use shell99 services, you must meet the following requirements without exception:

• You must be 18 years and above at the date of registration. shell99 takes the protection of minors seriously and conducts periodic age checks.
• You must register using accurate, complete, and up-to-date personal information. Providing false or misleading information is a serious violation of these terms.
• Each individual is only permitted to hold one account only. Opening multiple accounts will result in all associated accounts being suspended or closed without notice.
• You must be a resident or citizen eligible to use online entertainment services under the laws applicable in your region.
• You may not register on behalf of another person or allow others to use your account for any purpose.

2 Account Security and Responsibilities

Your account security is a shared responsibility between Shell99 and its members. The following are rules you must follow:

• You are solely responsible for maintaining the confidentiality of your password and account login details.
• Never share your account details, password, or verification codes with anyone, including individuals claiming to be Shell99 staff.
• If you suspect your account has been accessed by an unauthorised party, you must contact Shell99 support immediately.
• Shell99 shall not be liable for any financial loss or loss of funds resulting from a member's negligence in safeguarding their account information.
• We recommend enabling the Two-Factor Authentication (2FA) feature available in your account settings for an extra layer of security.

Shell99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Our security monitoring system operates around the clock to detect and neutralise any external threats.

3 Deposit and Payment Methods

Shell99 supports a variety of popular payment methods in Malaysia to make your deposit process as convenient as possible:

• Online bank transfer via Maybank, CIMB, Public Bank, RHB, and other major Malaysian banks.
• Digital wallets including Touch 'n Go eWallet, GrabPay, Boost, and DuitNow.
• Deposits are processed automatically and credited to your account within minutes after payment is successfully confirmed.
• The minimum deposit amount is as stated on the Deposit page and may vary depending on the selected payment method.
• Shell99 does not charge any processing fees for deposits. However, your bank or digital wallet provider may apply their own charges.

4 Fund Withdrawal

The withdrawal process at Shell99 is designed to be fast, secure, and straightforward. The following terms and procedures apply:

• Withdrawals may only be made to a bank account or digital wallet registered in the same name as the Shell99 account holder.
• All withdrawal requests will be processed within less than 30 minutes for members who have completed KYC verification.
• Minimum and maximum withdrawal limits are set according to your membership status. VIP members enjoy higher withdrawal limits.
• Shell99 reserves the right to request additional supporting documents for withdrawals exceeding certain amounts to comply with anti-money laundering (AML) requirements.
• Bonuses that have not fulfilled the wagering requirement (rollover) cannot be withdrawn until the requirement is fully met.
• If any suspicious activity or breach of terms is detected, Shell99 reserves the right to place a hold on withdrawal processing while an investigation is conducted.

5 Bonuses, Promotions, and Special Offers

Shell99 offers a range of attractive bonuses and promotions for new and existing members. All bonuses are subject to the following terms:

• Each bonus or promotion carries its own wagering (rollover) requirements that must be met before any funds can be withdrawn.
• Bonuses may not be combined with other bonuses unless explicitly stated in the terms of the relevant offer.
• Shell99 reserves the right to withdraw or cancel any bonus obtained through illegitimate means, fraud, or system exploitation.
• The welcome bonus is only available to new members making their first deposit. One offer per member, per household, and per device is allowed.
• Shell99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• In the event of any bonus-related dispute, Shell99's decision is final.

6 Game Rules and Prohibited Conduct

To ensure a fair and enjoyable gaming experience for all members, shell99 enforces strict rules regarding prohibited conduct on our platform:

• Multiple account creation – Each individual may only hold one active account. This violation will result in all accounts being closed and balances confiscated.
• Use of automated software or bots – The use of any software, scripts, or automated mechanisms for playing or betting is strictly prohibited.
• Fraud and exploitation – Any attempt to exploit system bugs, software vulnerabilities, or process weaknesses to gain an unfair advantage is prohibited.
• Money laundering – shell99 fully complies with AML regulations. Any suspicious transactions will be reported to the relevant authorities.
• Hacking attempts or system interference – Any attempt to disrupt, damage, or gain unauthorized access to shell99 systems is a criminal offence.

Violating any of the above rules may result in permanent account suspension or closure, balance freezing, and appropriate legal action.

7 Responsible Gaming

Shell99 believes online entertainment should remain an enjoyable activity and never a source of stress or financial hardship. We provide the following tools to help members maintain healthy gaming habits:

• Deposit limits – Set daily, weekly, or monthly deposit limits to manage your spending.
• Session time limits – Limit the time you spend on the platform to avoid excessive gaming habits.
• Temporary break – Use the "break" option to suspend access to your account for a period of 24 hours to 30 days.
• Self-exclusion – Members who feel they need help may apply for a long-term self-exclusion through our support team.

If you or someone you know is experiencing issues related to gaming habits, please contact the Shell99 support team or visit the Responsible Gaming us for guidance and support resources.

8 Liability Limits and Disclaimer

To the extent permitted by applicable law, Shell99 and its affiliates shall not be liable for:

• Any financial losses arising from use of the Shell99 platform, including losses from wagering activities.
• Service disruptions, server downtime, or technical issues beyond Shell99's control, including those caused by internet service providers.
• Losses resulting from a member's negligence in maintaining account security, including disclosure of login credentials to third parties.
• Indirect, consequential, or special damages arising from the use of or inability to use the Shell99 platform.

9 Privacy and Data Protection

Shell99 takes the privacy and personal data protection of all members seriously. The personal information you provide to us is used solely for the following purposes:

• Identity verification and member account management.
• Processing financial transactions such as deposits and withdrawals.
• Delivering account-related communications, promotions, and platform updates.
• Compliance with applicable legal and regulatory requirements, including AML and KYC obligations.

Shell99 will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law. For more information, please refer to Privacy Policy our complete guide.

10 Account Closure and Service Termination

Members may close their Shell99 account at any time by contacting our customer support team. Before the account closure is processed:

• Any valid account balance will be returned via your original payment method, subject to successful identity verification.
• Bonuses that have not met their wagering requirements will be automatically forfeited upon account closure.
• Shell99 reserves the right to close or suspend the account of any member who violates these Terms and Conditions without prior notice.
• In cases of account closure due to a violation, Shell99 reserves the right to withhold the account balance until the investigation is complete.

11 Governing Law and Dispute Resolution

These Terms and Conditions, and any disputes arising from them, shall be governed and interpreted in accordance with the laws applicable to shell99. In the event of any dispute:

• Members are encouraged to contact the Shell99 customer support team first to resolve any disputes amicably.
• Shell99 is committed to thoroughly investigating every complaint and responding within a reasonable timeframe.
• Shell99's decisions on matters relating to game rules, bonuses, and transaction verification are final and binding.
• Any dispute that cannot be resolved internally will be referred to the appropriate dispute resolution body.